# Refund & Cancellation Policy

Last Updated: October 2026

At SoftwareHub (https://softwarehub.store), customer satisfaction is our top priority. We ensure that our digital tools, pre-activated packages, and setup guides are tested, clean, and fully functional.

Due to the intangible and instantly accessible nature of digital goods, please review our refund and replacement policy below:

### 1. Technical Support First

If you encounter any difficulty downloading, extracting, or setting up your software, our dedicated technical team is available to help. Please contact us at softwarehub.store@gmail.com or via WhatsApp support with your order details and an explanation/screenshot of the issue. We will provide step-by-step guidance or remote verification assistance to resolve the issue.

### 2. Eligibility for Refunds or Replacements

A refund or replacement will be provided under the following circumstances:

* Technical Incompatibility / Failure: If the installer fails to function or is incompatible with your system as specified, and our support team is unable to resolve the issue.

* Defective or Inaccessible Links: If a download link is non-functional and our support team cannot provide a valid replacement link within 24 hours.

* Time Frame: Refund or replacement requests must be submitted within 24 to 48 hours of purchase with proof of order from your registered email.

### 3. Non-Refundable Circumstances

Refunds cannot be issued in the following situations:

* Change of mind after the product has been accessed or downloaded.

* Purchases made on incompatible hardware where minimum system requirements were clearly noted on the product page.

* Providing an invalid or inaccessible email address during checkout without reaching out for support.

* Unauthorized sharing or fraudulent dispute claims.

### 4. Refund Processing

Once your refund request is verified and approved, it will be initiated to your original payment method (UPI / Bank Account / Card via Razorpay). Depending on bank processing schedules, refunds typically reflect within 5–7 business days.

### 5. Contact Information

To initiate a support query or refund request, contact us:

* Brand Name: SoftwareHub

* Support Email: softwarehub.store@gmail.com

* Website: https://softwarehub.store